ORDERS

Orders & Shipping

Whether you're checking shipping details, starting a return, or need help with a recent order — you’re in the right place.

Shipping Policy

Learn more about shipping timelines, methods, and eligibility for free shipping on orders over $80. (Shipping & Returns)

Return & Refund Policy

Review our full return policy for eligibility, timelines, and refund options. (Shipping & Returns)

How to Submit a Return

See step‑by‑step instructions to complete your return through our self‑serve portal.

Submit Return

Order Cancellation

We process orders quickly so you can get outdoors even faster! Because of this, cancellations may only be possible shortly after your order is placed. Please call our Customer Service team during business hours.

Customer Service: (888) 851‑9454
Email: support@gcioutdoor.com

Mon–Thu: 8:30 AM–4:00 PM CST
Fri: 8:30 AM–1:00 PM CST

What To Do If Your Item Arrived Damaged

We’re sorry to hear your item didn’t arrive in perfect condition! If you purchased directly from our website and your product arrived damaged — whether from shipping or manufacturing defect — we’re here to help. Please Contact Us so we can make it right. If you purchased through a retailer, please reach out to them directly for assistance.