Warranty
Warranty Information
At GCI Outdoor, we stand by the quality of our gear. Below you’ll find details on our warranty coverage, how to register your product, and how to submit a claim.
Warranty Coverage
Our warranty applies to the original purchaser with proof of purchase from an authorized dealer in the USA or Canada. Products purchased from garage sales or second‑hand are not covered. :contentReference[oaicite:1]{index=1}
- Tables, Chairs & Cook Stations: 3‑Year Limited Warranty :contentReference[oaicite:2]{index=2}
- LevrUp Canopy: Frame – 3‑Year; Fabric & Roller Bag – 1‑Year :contentReference[oaicite:3]{index=3}
What Is Not Covered
- Normal wear & tear of product. :contentReference[oaicite:4]{index=4}
- Broken handles, straps, cup‑holders or pockets. :contentReference[oaicite:5]{index=5}
- Natural breakdown of colors (fading) or materials, including rust. :contentReference[oaicite:6]{index=6}
- Improper care (e.g., abuse, burns, alterations, moisture damage). :contentReference[oaicite:7]{index=7}
How to File a Claim
Once you’ve identified an issue, you’ll need the following to initiate your warranty claim:
- Proof of purchase (e.g., receipt) or the product’s PO number tag. :contentReference[oaicite:8]{index=8}
- Photo of the defect and the overall product open and facing the camera. :contentReference[oaicite:9]{index=9}
- Keep the defective product in your possession until the claim is resolved. :contentReference[oaicite:10]{index=10}
Processing may take up to 4 weeks depending on time of year. :contentReference[oaicite:11]{index=11}
Product Registration
Register your product soon after purchase to help expedite any future warranty claim. Registration is recommended within one month. :contentReference[oaicite:12]{index=12}